When group process is
the real issues can surface; and the surface issues can
be illuminated for what they are.
How you recognize it:
problems are re-framed as opportunities; differing viewpoints
and perspectives are drawn out; attention is given to how
things are discussed and explored (in addition to what is
discussed); there is a climate of safety...as well as the
slight discomfort that is necessary to foster “real”
dialogue -and the whole time the facilitator holds and manages
that tension in a way that leads to movement and outcomes.
Common Challenges to effective group
• The group process is led by a person too invested in an
outcome to serve effectively in the role.
• The group process is poorly designed -more of a topical
agenda instead of a plan that scopes outcomes, develops
context, builds buy-in, and employs concrete and well-tested
methods to spark dialogue, foster agreement, and quickly build
plans and commitment.
• The facilitator lacks a skill set needed to be effective:
process design skills, comfort with identifying and managing
conflict directly, skill in rapidly building rapport and
commitment, sophisticated active listening skills, etc.
How we help you meet the challenges:
All of the above challenges require an expert and impartial
1) Our first step is to work with you to identify your
objectives (both outcome and process-based) and to understand
your group dynamics and organizational context.
2) We then get right to the solutions.
We partner to design and facilitate a process that will allow
you to achieve your objectives while fostering authentic
dialogue, building common ground, and rapidly defining
appropriate actions and strategies.
3) We know that the group process is just the first step, and
we consult and coach to help you integrate the work into
longer-term success strategies.